DELIVERIES – SOUTH AFRICA
* A standard fee of R69 is charged for all deliveries less than R400.
* Free delivery on orders above R400 and which falls within our standard delivery areas.  (The exact suburbs are essential, as they affect available services, and whether an
outlying fee and/or surcharge applies).
* Deliveries to outlying regions is subjected to an additional charge of R69.
* A surcharge may apply to deliveries in far outlying areas.
* Please allow 5 to 7 working days for the delivery.
* Orders are dispatched within 24 hours of placement.
* Orders received on weekends or public holidays will be dispatched on the 1st working day.

SHIPPING – USA/UK/GERMANY/AUSTRIA
We usually ship within 3 days of receiving your order
We will ship your order First Class or Priority Mail or Federal Express to ensure speedy delivery.
Some of our products are in limited stock in the following countries:

  • United States (USA)
  • United Kingdom
  • Germany
  • Austria

These items will be shipped from South Africa with a 15 working day delivery time estimate.

RETURNS

* Contact us at admin@healthgro.com should you need to return a product.
* You will be responsible for the delivery cost for returning the product.
* Return address are:
20 Eagle Rock Estate, 90 St Helier Road, Gillitts, Kwazulu Natal, 3610, RSA/111 Overlook Ct, Easley, SC 29642, USA

CANCELLATIONS

Refund of cancelled orders may accrue a deductible of all banking charges and fees.

DISCOUNTS APPLICABLE

Standard Orders – This refers to orders on all products not on sale or discounted via a Coupon Code
Specials – This refers to all of products that can be ordered at a discounted rate, fixed or percentage and offered via a Coupon Code

Frequently Asked Questions:

Healthgro currently delivers door-to-door via courier to most postcodes within South Africa. Deliveries are made to an address of your choice, whether it be your business or residential address. However, Healthgro does not deliver to PO Box addresses.

Please note that it might not be possible for Healthgro to deliver to certain areas. During the online checkout process, you will be required to enter your postal code and address to determine if your area is eligible for door-to-door delivery.

If your postal code is not eligible for standard delivery, you can simply send us an email at info@healthgro.com to enquire.

How much does standard delivery cost?

Standard delivery is free for orders over R400, otherwise a standard delivery fee of R69 applies.

What if I live in an outlying area that does not fall in the standard delivery zones?

The exact suburbs are essential, as they affect available services, and whether an outlying fee and/or surcharge applies.
* Deliveries to outlying regions is subjected to an additional charge of R69.
* A surcharge may apply to deliveries in far outlying areas.

Does Healthgro deliver orders beyond South African borders?

Yes. In Africa and the USA.

How long does it normally take for orders to be delivered?

Please allow 5 to 7 working days for the delivery of stocked items. Items not in stock will be delivered within 15 days

Can I select somebody to receive my order for me if I am not going to be there when the courier service delivers to me?

Yes you can, but do note that Healthgro will not accept responsibility for anyone who receives your order at your chosen address, that is not authorised to do so.

What happens if a product is missing from my order?

Contact us immediately on: Sharon Oschman 083 792 4749

What happens if my parcel is damaged when I receive it?
* Contact us at admin@healthgro.com should you need to return a product.
* You will be responsible for the delivery cost for returning the product.
* Return addresses are:
20 Eagle Rock Estate, 90 St Helier Road, Gillitts, Kwazulu Natal, 3610, RSA/111 Overlook Ct, Easley, SC 29642, USA