Who we are
We appreciate your visit to our website, https://healthgro.com and thank you for your interest in our company HealthGRO, our products and our web pages. Protecting your privacy when using our web pages is very important to us.
1) Responsible party and rights of the concerned person
1.1 Responsible for the collection, processing and use of your personal data is HealthGRO , 20 Eagle Rock Estate, 90 St Helier Road, Gillitts, 3610. Contact : firstname.lastname@example.org
1.2 You can enquire about information stored by us at any time free of charge, as well as your right to correction, deletion, restriction of the processing of your data or your right to data transferability.
1.3 If you wish to object to the collection, processing or use of your data by HealthGRO in accordance with these data protection regulations as a whole or for individual measures, you can also address your objection by e-mail.
1.4 You also have the right of appeal to a supervisory authority if you believe that the processing of personal data concerning you is unlawful.
2) Basic Information about handling personally identifiable information (PII)
2.1 We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or enter information on our site. Those data will be stored and processed exclusively for the purpose of responding to your order or your enquiry or of getting in contact with you and for the connected technical administration.
2.2 Your data will not be passed on to third parties unless HealthGRO is entitled or obliged to pass them on for legal reasons. Excluded from this is the necessary transfer of data by HealthGRO to service providers commissioned with the organizational or technical processing of the order or the execution of goods deliveries, e.g. banks, post office or parcel services, as far as this is necessary for the delivery of the goods. The data passed on in this way may only be used by our service providers to fulfil their task. Any other use of the information is not permitted and will not be made by any of the service providers entrusted by us.
3) How do we use your information?
3.1 We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
- To improve our website in order to better serve you
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (email or phone inquiries)
4) How do we protect your information?
4.1 Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
4.2 Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
5.1 In order to make our website user-friendly (web analysis) and to enable the use of certain functions, such as our web shop or our product watch list, we use so-called cookies in some areas.
5.2 Cookies are small datafiles which are stored locally on your data carrier and which store certain settings and information for exchange with our system via your browser.
5.3 Most of the cookies we use are session cookies and are deleted from your hard drive after you close your browser. The long-term cookies we use remain stored on your hard drive for 30 days and are deleted afterwards. When you return for another visit, it will automatically recognize that you have already visited our website and which entries and settings you prefer.
5.4 By using our website, you declare that you expressly wish to use our web service and that you agree to the use of these cookies if cookies are accepted according to your browser settings. Most browsers are set by default to accept all cookies. However, you have the possibility to change the settings of your browser to ensure that cookies are displayed before they are saved, only certain cookies are accepted/rejected or to generally reject/delete all cookies.
5.5 We would like to point out that changes to settings only affect the current browser. If you use different browsers or change the (mobile) device, you have to change your settings again. Furthermore, cookies can be deleted any time. Please refer to the help function of your web browser for information on cookie settings, how to change them and how to delete cookies.
5.6 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
5.7 If you visit our login page, we sill set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
5.8 When you login, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. I you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
5.9 If you edit or publish an article an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
6) Third-party disclosure and transfer of data
6.1 We do not sell or trade unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
6.2 For the purpose of contract fulfilment, personal information collected by us are transferred to the transport company commissioned with the delivery, provided this is required for delivering the goods. For the processing of payments we pass on your payment data to the authorized banking institution.
6.3 However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
7) Third-party links
7.1 Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
8) Information on Customer Rights and Contacts
8.1 You are entitled to obtain information on your saved data free of charge and on how to correct, block or delete this data where applicable. Please contact us with any further inquiries about the collection, processing or use of your personal data. The same shall apply for obtaining information, your requests to block, delete or correct your personal data as well as for withdrawals of granted consents. You can find our contact address in our legal notice.
9.1 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
10.1 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors the website can download and extract any location data from images on the website.
11) Contact Forms
11.1 HealthGRO keeps contact form submissions for a certain period for customer service purposes.
12) Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
13) How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
14) What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
15) Where we send your data
Visitor comments may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments in person via BACS. More commonly known as direct bank/wire transfer. When processing payments, some of your data will be passed to Pay, including information required to process or support the payment, such as the purchase total and billing information.
How payment providers use data
To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:
- 2checkout: https://www.2checkout.com/policies/privacy-policy
- Amazon Pay: https://pay.amazon.com/us/help/201491260
- Authorize.Net: https://www.authorize.net/company/privacy/
- eWay: https://www.eway.com.au/legal
- First Data: https://www.firstdata.com/en_us/privacy.html
- GoCardless: https://gocardless.com/en-eu/legal/privacy/
- Klarna: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/privacy
- PayFast: https://www.payfast.co.za/privacy-policy/
- PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
- SnapScan: http://www.snapscan.co.za/downloads/SnapScanAppCustomerTermsConditions(v2).pdf
- Square: https://squareup.com/legal/privacy
- Stripe: https://stripe.com/gb/privacy
5. Your Rights and Choices.
You have choices regarding our use and disclosure of your Personal Data:
a. Opting out of receiving electronic communications from us. If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with our Services.
b. How you can see or change your account Personal Data. If You would like to review, correct, or update Personal Data that You have previously disclosed to us, You may do so by signing in to your Healthgro account or by contacting us.