Frequently Asked Questions:

Healthgro currently delivers door-to-door via courier to most postcodes within South Africa. Deliveries are made to an address of your choice, whether it be your business or residential address. However, Healthgro does not deliver to PO Box addresses.

Please note that it might not be possible for Healthgro to deliver to certain areas. During the online checkout process, you will be required to enter your postal code and address to determine if your area is eligible for door-to-door delivery.

If your postal code is not eligible for standard delivery, you can simply send us an email at info@healthgro.com to enquire.

How much does standard delivery cost?

Standard delivery is free for orders over R400, otherwise a standard delivery fee of R69 applies. Deliveries to outlying regions is subjected to an additional charge of R69.(The exact suburbs are essential, as they affect available services, and whether an outlying fee and/or surcharge applies). However far out regions might have an additional surcharge.

How do I claim my “Free Shipping” Coupon?

To claim your free delivery Coupon (orders over R400), type in the words “Free Shipping” as your Coupon Code on the “Check Out” page. Delivery charges to outlying regions is subjected to an additional charge of R69 and an additional surcharge may apply for far out regions.

Does Healthgro deliver orders beyond South African borders?

Not yet.

How long does it normally take for orders to be delivered?

Please allow 5 to 7 working days for the delivery.

Can I select somebody to receive my order for me if I am not going to be there when the courier service delivers to me?

Yes you can, but do note that Healthgro will not accept responsibility for anyone who receives your order at your chosen address, that is not authorised to do so.

What happens if a product is missing from my order?

Contact us immediately on: 084 2066 085

What happens if my parcel is damaged when I receive it?

* Contact us at admin@healthgro.com should you need to return a product.
* You will be responsible for the delivery cost for returning the product.
* Return address is:
2 Osborne Drive, Saltrock, 4391